Terms & Conditions

Account Registration & Eligibility

By creating an 00vip account, you confirm that you are at least 18 years old and meet all legal requirements to gamble in Bangladesh. You must provide accurate personal information, including your full name, date of birth, email address, and mobile number. Any false or misleading information may result in immediate account suspension and forfeiture of funds.

You are responsible for maintaining the confidentiality of your login credentials. 00vip will never ask for your password via email or chat. Do not share your account details with anyone. Any unauthorized access resulting from your negligence remains your responsibility.

Account Ownership

Each account can be registered to one person only. Opening multiple accounts to claim duplicate bonuses, circumvent account limits, or exploit promotions violates these terms. 00vip reserves the right to merge duplicate accounts and forfeit associated funds. Accounts may not be transferred, sold, or shared.

Age & Identity Verification

You must complete Know Your Customer (KYC) verification before withdrawing funds. This requires uploading a valid government-issued ID (National ID Card, Passport, or Driving Licence) and proof of address (utility bill or bank statement). Verification typically completes within 2 hours. Failure to provide authentic documents may result in permanent account closure.

User Conduct & Responsibilities

You agree to use 00vip only for lawful purposes. Prohibited activities include: using bots, scripts, or automation tools; exploiting game bugs; manipulating odds; colluding with other players; accessing the platform from restricted countries; and attempting to reverse transactions. Violations result in immediate account termination and forfeiture of winnings.

Prohibited Behavior

• Cheating & Fraud: Any attempt to cheat, hack, or manipulate the gaming platform or payment systems.
• Bonus Abuse: Claiming multiple bonuses intended for new players, or using technical loopholes to accumulate unfair advantages.
• Harassment: Abusive language or threats toward support staff, other players, or 00vip employees.
• Money Laundering: Using 00vip to launder illegal proceeds or disguise illicit transactions.
• Third-Party Services: Using proxy servers, VPNs, or third-party account management services that violate platform security.

Confirmed violations result in permanent account closure, blacklisting, and potential legal action. 00vip cooperates with financial authorities and law enforcement on suspected criminal activity.

Deposits, Withdrawals & Transactions

Deposit Methods

00vip accepts deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳350. Deposits are processed within 4 minutes. Deposited funds appear immediately in your account balance and are available for gameplay without additional wagering.

Withdrawal Process

You can withdraw funds only after completing KYC verification and after your account has been active for at least 24 hours. The minimum withdrawal amount is ৳500, with a daily maximum of ৳70,000. Withdrawal requests are processed within 5 minutes to your registered payment method. All withdrawals are final—funds cannot be recalled after dispatch.

Pending Wagering & Bonus Conditions

If you have active bonus funds or unmet wagering requirements, withdrawal options are limited. Bonus funds (including free spins rewards or promotional credits) cannot be withdrawn directly—they must be wagered at 11× the bonus amount before cash-out eligibility. Winnings from bonus-funded gameplay are subject to these playthrough conditions.

Transaction Fees & Currency

00vip does not charge deposit fees. Withdrawal fees are determined by your payment method provider and will be deducted from your withdrawal amount. All transactions are in Bangladeshi Taka (৳ BDT). Currency conversion fees, if applicable, are borne by the payment processor, not 00vip.

Failed or Disputed Transactions

If a deposit fails, contact support with your transaction reference number. Refunds are issued within 3–5 business days. Disputed withdrawals must be reported within 48 hours. 00vip reserves the right to investigate suspicious transactions and may temporarily suspend withdrawals pending verification.

Bonus & Promotion Rules

Welcome Bonus

New players receive a 190% bonus on their first deposit, capped at ৳12,000. To qualify, the minimum deposit is ৳350. Bonus funds must be wagered 11 times the bonus amount before withdrawal. For example, a ৳1,000 bonus requires ৳11,000 in total bets. This wagering must be completed within 7 days—unused bonuses expire after this period.

Reload & Promotion Bonuses

Returning players receive an 8% Reload Bonus on subsequent deposits (minimum ৳350 required). Promotional bonuses are offered periodically and carry specific terms outlined in email or in-app notifications. All bonuses are non-transferable and cannot be withdrawn as cash—they serve as betting credits only.

Cashback & Loyalty Rewards

Active players receive daily 1.2% Cashback on net losses (total bets minus winnings). Cashback is credited weekly into your account as withdrawable cash—no additional wagering is required. Referral bonuses reward you ৳300 for each friend who registers and makes their first deposit. Referred players also receive the same welcome bonus.

Promotion Restrictions

• Bonuses apply only to slots, crash games, and lottery games. Table games may contribute 0–50% to wagering requirements (specified per promotion).
• Players cannot withdraw during active bonus playthrough; funds remain locked until wagering is met or the bonus is forfeited.
• One active bonus per account. Claiming multiple bonuses simultaneously is prohibited.
• Abuse (rapid bet-max-cash-out patterns or colluding with others) voids all bonuses and related winnings.

Responsible Gaming & Limits

00vip is committed to promoting responsible gambling. If you feel your gaming has become problematic, use our in-account tools to set limits on daily deposits, session time, or self-exclude temporarily or permanently.

Self-Exclusion & Account Closure

You can request temporary self-exclusion (7 days, 30 days, or 3 months) directly from your account settings. During this period, your account is inactive and no deposits or gameplay are permitted. Permanent self-exclusion is also available—request it via support, and your account will be permanently closed with all funds returned (minus any pending withdrawals).

Deposit & Loss Limits

Set daily deposit limits (e.g., ৳2,000, ৳5,000, or ৳10,000) to control spending. Once reached, deposits are blocked until the next calendar day. Similarly, you can set loss limits—if net losses reach your threshold, gameplay is suspended for 24 hours. Contact support to adjust these settings or discuss your gaming habits.

Fair Play & Game Integrity

All 00vip games use certified Random Number Generators (RNG) audited by independent testing authorities. Every spin, hand, or roll result is random and independent of previous outcomes. We publish the theoretical Return to Player (RTP) percentage for each game, ranging from 95.1% to 97.8%—this is the long-term average payout rate.

Game Providers

Games are supplied by established developers including Evolution, JILI, Sexy Gaming, Playtech, Red Tiger, Habanero, and KA Gaming. All providers maintain strict security protocols, encryption, and anti-fraud monitoring. Game outcomes cannot be influenced by 00vip staff or external parties.

Dispute Resolution

If you believe a game result is incorrect, report it within 48 hours with your game session ID. 00vip logs all gameplay data and can retrieve hand histories or game round details for verification. Disputes are investigated and resolved within 72 hours. If evidence supports your claim, corrections and adjustments are made immediately.

Account Closure & Suspension

Voluntary Closure

You may request account closure at any time via support. Remaining funds are refunded to your registered payment method within 2–5 business days. Closed accounts cannot be reactivated; if you wish to return, you must register a new account and are eligible for the welcome bonus again (one bonus per player, per lifetime).

Suspension & Termination

00vip may suspend or terminate your account if you violate these terms, attempt fraud, fail KYC verification, or display signs of problem gambling. Suspended accounts cannot access games or withdraw funds. Termination is permanent and irreversible. Depending on the violation, your funds may be forfeited and the matter referred to authorities.

Account Lock (KYC Pending)

If you request a withdrawal before completing KYC, your account is locked. Unlock it by submitting required verification documents. Processing takes 2 hours. Failure to verify within 30 days results in automatic account closure and fund forfeiture.

Limitation of Liability

00vip operates "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss. Our total liability is limited to the amount you deposited in the past 12 months. This limitation applies to technical failures, service interruptions, or unauthorized access—except where prohibited by Bangladesh law.

You assume all risk of using 00vip. Internet connectivity, device security, and payment method issues are your responsibility. 00vip is not liable for delays caused by your bank, payment provider, or internet service provider.

Contact & Support

For questions about these terms or your account, contact 00vip Support 24/7 via live chat, email, or the app. Email: [email protected]. All support interactions are logged and handled in confidence.

Term Updates

00vip may update these terms at any time. Changes are posted here and communicated via email. Continued use of 00vip after updates means you accept the new terms. Check this page regularly for updates.